Frequently Asked Questions
Choosing a hammock
Which hammock size should I choose?
L is comfortable for 1 person (max. 2), XL provides more space and is comfortable for 2 people (max. 3), and XXL offers the most comfort, even for the whole family (4–5 people). A larger hammock means more comfort, even if you are lying in it alone. Not sure which one to choose? Write to us, and we will advise you.
Cotton or nylon?
Cotton is soft and pleasant to the touch — it works great at home, on the balcony, and under a roof. Nylon handles moisture and sun better, dries faster, and is easier to keep clean, which is why we recommend it for the garden and terrace.
What is the difference between a fine weave and a coarse weave?
A thin weave is more delicate and flexible — the hammock conforms softly to the body. A thicker cord is stiffer and more durable, providing firmer support. Both types are hand-woven in the Yucatán.
Can you sleep in a Mexican hammock?
Yes — in the Yucatán, a hammock is an everyday bed. The most important thing is to lie diagonally: that way, your back lies almost flat, and the hammock cradles your whole body.
Assembly
How much space is needed between the mounting points?
It depends on the size of the hammock and the height of the mounting points. Measure the distance between the mounting points and write to us — we will select the model, the length of the ropes, and the hanging method.
How to hang a hammock on a balcony or in an apartment?
You can hang your hammock on hooks in the wall or ceiling, on beams, or on a stand. It is important that the mounts are set in load-bearing material. Send us a photo of the location — we will suggest the best solution.
Do you provide assistance with installation?
Yes. Based on a photo of the location, we will advise on the mounting hardware and how to hang it. We have completed hundreds of installations in homes, on balconies, and in gardens.
Delivery and payment
How much is delivery?
Delivery is free on orders over 650 PLN. You will see the delivery cost for smaller orders in your cart before you place your order.
How fast do you ship orders?
We ship as soon as possible. You can find the current lead time on the product page and in our shipping policy.
How do I receive a VAT invoice?
Provide your company details and VAT ID when placing an order or contact us after the purchase — we will issue an invoice.
Returns and complaints
Can I return the hammock?
Yes. When buying online, you can withdraw from the contract within 14 days of receiving your package without giving a reason. You can find the details in our return policy.
How do I file a complaint?
Email us at kontakt@hamakija.pl, describe the problem, and attach photos. We will reply and advise you on the next steps.
Care
How do I wash a hammock?
Best hand-washed in lukewarm water with a mild detergent, without bleach. Hang to dry in the shade — do not wring or tumble dry.
Can the hammock be left outside?
A nylon hammock stands up well to garden conditions, but to ensure it lasts for years, store it away during rain and winter. A cotton hammock is best kept under a roof.
We could not find that question. Write to us — we are happy to help.